Refund policy

RETURN AND REFUND POLICY

Returns

We want you to be happy with your Limbus Fit purchase. If you're not, you may request a return within [30] days of the delivery date.

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unused, or used only lightly enough to be resold as an open-box item at our discretion
  • In its original packaging, where possible
  • Accompanied by proof of purchase (order number or confirmation email)

For hygiene reasons, we cannot accept returns on items that show significant signs of use.

How to start a return

Email us at [limbusfit@gmail.com ] with your order number and the reason for the return. We'll respond within [1–2] business days with return instructions and a return address.

Please do not send items back before contacting us. Returns sent without prior authorisation cannot be processed.

Return shipping

  • If the item arrived damaged, defective, or incorrect, we cover return shipping.
  • For change-of-mind returns, the customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your return, we'll email you to confirm the outcome. Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card issuer, it may take additional time for the funds to appear.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within [7] days at [limbusfit@gmail.com] with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Cancellations

Orders can be cancelled for a full refund if the request is received before the order enters fulfilment — typically within [12] hours of purchase. Once an order has shipped, our standard return policy applies.

Non-returnable items

  • Gift cards
  • Digital products, including downloadable guides
  • Items marked as final sale

Questions

Contact [limbusfit@gmail.com]. We reply within [1–2] business days.